Frequently Asked Questions
Here you’ll find answers to the most common questions about my jewelry, orders, shipping, returns and payments. If you need any other information, you can write to me at sonia@kimyajewels.com. I’ll be happy to help.
Jewelry
All my jewelry is made by hand, one piece at a time. Due to the nature of the handmade process, there may be slight variations from one piece to another, making each piece subtly unique.
I accept custom and personalized orders. If you have a special piece in mind, feel free to get in touch and tell me about your idea. I’ll be happy to explore the possibilities with you.
All my jewelry is carefully presented in a gift box, ready to give as a gift.
Returns & Exchanges
It’s very important to me that you’re happy with your jewelry. If you’re not completely satisfied with your purchase, you can return or exchange it within 14 days of receiving your order, provided the piece is unused, in perfect condition and in its original packaging.
Original shipping costs are non-refundable, and return shipping costs are the responsibility of the buyer.
If your order arrives faulty or damaged, please contact me and I’ll take care of finding a solution.
Sale items and custom or personalized pieces cannot be returned.
To request a return or exchange, please contact me before sending the piece back.
Once I’ve received and inspected your return, I’ll confirm by email that it has arrived and process the refund using the same payment method used for your purchase.
The amount may take 7–14 business days to appear in your account, depending on your bank or payment provider.
The buyer is responsible for return shipping costs. Original shipping costs are non-refundable.
Before returning a piece, please contact me. I’ll provide you with the information you need to arrange the return correctly.
If you have any questions, you can write to me at sonia@kimyajewels.com.
Shipping & Delivery
Processing time depends on each piece. In general, orders are prepared and shipped within 3–7 business days after your order is received.
Pieces available in Ready to Ship are already finished and ready to leave the studio, so they are shipped within 1–3 business days.
If a piece requires a different processing time for any reason, I’ll let you know by email.
Once your order has been shipped, estimated delivery times are:
Spain: 24–72 business hours via Correos Paq Estándar.
International orders are generally sent by registered mail with tracking. Delivery times may vary depending on the destination:
Europe: 7–15 business days
US: 10–15 business days
Rest of the world: 10–25 business days
Please note that these are estimated delivery times and may be affected by circumstances beyond Kimya Jewels’ control, such as postal delays or customs procedures.
Free shipping is available on orders over:
Spain: €150
European Union & UK: €200
Rest of the world: €300
The free shipping option available for your order will be applied automatically at checkout.
If you need your order sooner, you can select Express Shipping at checkout.
Express orders are sent using a priority delivery service, with an estimated delivery time of 1–6 business days, depending on the destination.
Please include your phone number when placing your order, as it may be required by the shipping carrier to arrange delivery.
I’ll do my best to meet the estimated delivery times, although delays may occasionally occur due to circumstances beyond Kimya Jewels’ control, such as carrier delays, customs procedures, weather conditions or other destination-specific circumstances.
Any customs duties, import taxes or fees that may apply in the destination country are the responsibility of the buyer.
For orders shipped to the US, these costs are covered by the shipping fee, so you won’t have to pay them when your order arrives.
Customs procedures may occasionally cause delays that are beyond Kimya Jewels’ control.
Payment
Yes. The Kimya Jewels website uses SSL encryption to protect your data while you browse and during the checkout process.
Payments are processed through secure payment platforms, so your payment information is handled securely.
Payment is taken when you complete your order, once the transaction has been authorized by your bank or payment provider.
Once your order has been successfully completed, you’ll receive a confirmation email from Kimya Jewels.
If the payment cannot be processed, a message will appear during checkout so you can try again or choose a different payment method.
- sonia@kimyajewels.com
- © 2024, KimyaJewels